Service Level Agreement (SLA)

To ensure that customers are provided a service level consistent with the high expectations of both HostBuddy and our customers, we have the following Service Level Agreement (SLA) covering service interruptions related to network, power, and hardware.

Muda wa Kuendelea wa Tovuti wa 99.9%

HostBuddy will provide all hosting client a 99.9% uptime guarantee.

SLA credits will be awarded as follows (Applies to Shared/Semi Hosting Plan Only):
- Tunatoa huduma ya kukaribisha wageni bila malipo kwa mwezi 1 kwa kila saa 1 ya muda wa mapumziko.
- SLA credits shall not exceed the remaining months of hosting service left in your account.

Mikopo hutolewa kwa kila huduma, ikimaanisha kuwa kila huduma ya bili inachukuliwa kuwa salio la kipekee la SLA na hutolewa ipasavyo. Ukatizaji wa huduma unaokusanywa na seva moja huchukuliwa kuwa huru na ule unaokusanywa na seva nyingine na, kwa hivyo, huhesabiwa kuwa huru na huduma nyingine zozote zilizokatizwa.

Kupokea salio la SLA

Hakuna salio la akaunti litakalotolewa hadi ombi la salio la SLA litakapotolewa na mteja. Maombi yote ya salio lazima yafanywe ndani ya siku tano baada ya tukio na baada ya tukio kukamilika au hakuna usumbufu zaidi wa huduma unaotarajiwa kutokana na tukio hilo. Maombi yote ya salio lazima yafanywe kwa kuwasilisha tiketi ya bili.

Masharti ya Ziada

Hakuna sehemu ya makubaliano haya inayoshughulikia usumbufu wa huduma unaosababishwa na kifaa kimoja au zaidi kwenye mtandao wetu kuwa shabaha au chanzo cha DoS, DDoS, au aina nyingine ya shambulio baya.

Hakuna sehemu ya makubaliano haya inayoshughulikia kukatika kwa huduma au usumbufu mwingine wa huduma unaosababishwa na matengenezo ya mtandao na mifumo yaliyopangwa au ya dharura.

Billing related service interruptions are not eligible unless they are a result of human error by a representative of HostBuddy. Services experiencing billing related downtime as a result of the action or inaction of an automated system (such as a PayPal subscription) are ineligible for SLA credits.

Kukatizwa kwa huduma kunakosababishwa na usanidi usiofaa au usimamizi mbaya wa mteja (k.m. usanidi usio sahihi wa mtandao kwenye kifaa) haustahiki.

Sababu yoyote ya kutofanya kazi kwa mteja kutokana na hitilafu ya msimbo haistahiki.

Muda wa kutofanya kazi unaosababishwa na mtoa huduma wa juu/wa juu haustahiki salio la SLA.